PRODUCT DISCLAIMERS

Due to their fragile nature, FRANKS embellished products should be handled with care. Products made with sequins may change over time.

Additionally, FRANKS satin based products are delicate, therefore snagging, oily marks and seam slippage may occur. The seams may pull if there is excess of strain placed on them. FRANKS products are designed to be loosely worn; so to avoid this please ensure you order the correct size using the size guide.

Please contact frankie@franksldn.co.uk if you have an enquiry.

FAQS

What materials are the garments made from?

At FRANKS we use upcycled fabrics. They can be anything from viscose, polyester or cotton. This means making good use of unwanted left over fabric, illuminating waste. 

Where are your clothes manufactured?

FRANKS clothes are made by Frankie herself and some helping hands in London.

Which payment methods do you accept?

FRANKS currently accepts VISA Debit, MASTERCARD, American Express and Apple Pay.

How can I return items to you?

We offer a returns’ policy for Products returned to us in their original conditions with all labels and tags still attached. Please refer to the Returns page for further information.

How long does it take to get a refund?

As soon as FRANKS receives your package, you will receive an email to confirm its arrival. Please allow 5-7 working days for your refund to be received, depending on your payments provider’s processing times.

I have not received a confirmation email after placing my order, has it gone through?

Please check your junk mail, if you still have not received it, please email frankie@franksldn.co.uk and FRANKS will get back to you shortly.