E-GIFT CARD

Once your order has been approved, a unique code will be emailed to the email address provided at the time of ordering.

REDEEMING A GIFT CARD

You can use your gift card online at www.franksldn.co.uk. If we need to apply a currency conversion to your balance for online purchases, we will apply the standard foreign exchange rate at the time of purchase. You cannot exchange your gift card balance for cash or use the balance of the gift card to purchase another gift card.

All purchases made with gift cards are subject to the acceptance of our general Terms of Sale for online purchasing. You acknowledge that you have carefully read the Terms of Sale and agree to comply with them in full. Purchases are deducted from the shopper’s gift card balance. After you have used a gift card, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.

EXPIRY

All Franks gift cards expires after one year of purchase. Any unused balances at this date will be forfeit and cannot be redeemed. 

REFUNDS

If you return a product originally purchased with a gift card, any refund due to you shall be returned as a gift card. If you return a product originally purchased with multiple payment methods, any refund due will first be refunded to the payment method(s) used for the original transaction, for example a credit or debit card, up to the original amount due to that payment method. After which, the remaining balance of any refund will be transferred to a gift card.

You have the right to cancel your Franks London gift card within 14 working days of receipt, provided that you have not used the gift card. In the case of cancellation, Franks will refund the amount of the gift card to the original payment method used during ordering within 30 days of the cancellation.

FRANKS LONDON CANCELLATION

Franks reserves the right to refuse, cancel or review gift cards and orders where it deems it necessary to do so, for example if fraud, mistake or a breach of these terms of our general terms of sale occurs or is suspected. 

LIMIT OF LIABILITY

Franks make no warranties, express or implied, with respect to gift cards, including without limitation, fitness for purpose. In the event that a gift card is no-functional, your sole remedy and our sole liability will be the replacement of such gift card.