ORDERS

Each garment is handmade from scratch once it has been ordered and paid for in full by the customer. Please allow up to 14 working days (not inc Bank holidays or weekends) for the making of your item once purchased, this timing can differ depending on order demand at the time. Your item will then be shipped out to you. Shipping times can differ depending on which country you are ordering from.

SHIPPING

Franks London ships worldwide. Each item is sent with a tracked and signed for service, you will receive an email notification of your order confirmation as well as tracking information and a dispatch email once your item is on it’s way to you. Franks London is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of Franks control.

Bank Holidays and Weekends are not included as delivery days.*Please note if you order at the weekend, your items will be dispatched on Monday.

Do not hesitate to contact FRANKS if you have been waiting longer than expected frankie@franksldn.co.uk.

INTERNATIONAL SHIPPING INCLUDING THE EU & IRELAND - CUSTOMS/DUTY

All orders are shipped from the UK. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Please note that Franks has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. Cross-border shipments are also subject to opening and inspection if needed by customs authorities. Please check your local terms thoroughly before purchasing.

Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

STANDARD SHIPPING ESTIMATES

UK – £6 – 1-2 days for delivery once posted.
Europe & Ireland – £18 – 3-5 days for delivery once posted.
Rest of the world – £25 – 5-7 days for delivery once posted.